Refund & Cancellation Policy

1. General Policy

SARAS by RAJESH EXPORTS LIMITED strives to provide high-quality IT services and solutions. We understand that circumstances may arise that require service cancellation or refund requests. This policy outlines the terms and conditions under which refunds and cancellations are processed.

2. Service Cancellation

2.1 Client-Initiated Cancellation

Clients may cancel services under the following conditions:

• Written notice must be provided at least 30 days before the intended cancellation date
• Cancellation requests must be sent to contact@rajeshexportslimited.shop
• All outstanding payments for work completed must be settled
• Client must return any company-owned materials or equipment

2.2 Company-Initiated Cancellation

We reserve the right to cancel services in the following circumstances:

• Non-payment of invoices beyond the grace period
• Breach of service agreement terms
• Inappropriate or illegal use of our services
• Failure to provide necessary access or information

3. Refund Policy

3.1 Refund Eligibility

Refunds may be considered under the following circumstances:

• Service not delivered as per the agreed specifications
• Technical issues that cannot be resolved within 30 days
• Service cancellation within the first 7 days of engagement
• Force majeure events preventing service delivery

3.2 Non-Refundable Services

The following services are generally non-refundable:

• Consulting services already provided
• Custom development work completed
• Third-party software licenses purchased
• Training sessions already conducted
• Services cancelled after 30 days of engagement

4. Refund Processing

4.1 Refund Request Process

To request a refund, clients must:

• Submit a written request to contact@rajeshexportslimited.shop
• Provide detailed reason for the refund request
• Include relevant documentation and evidence
• Allow 7-10 business days for review and response

4.2 Refund Timeline

Approved refunds will be processed within 15-30 business days from the date of approval. Refunds will be issued using the same payment method used for the original transaction.

4.3 Partial Refunds

In cases where partial work has been completed, refunds will be calculated based on:

• Percentage of work completed
• Resources utilized and costs incurred
• Value delivered to the client
• Terms specified in the service agreement

5. Project-Specific Terms

5.1 Software Development Projects

For custom software development projects, refunds are only available if:

• Project is cancelled before development begins
• Technical specifications cannot be met due to our limitations
• Project is cancelled within the first 7 days

5.2 Cloud Services

Cloud service subscriptions can be cancelled with 30 days' notice. Refunds for unused portions will be calculated on a pro-rata basis.

5.3 Consulting Services

Consulting services are generally non-refundable once delivered, unless there is a material breach of the service agreement.

6. Dispute Resolution

In case of disputes regarding refunds or cancellations, the following process will be followed:

• Initial review by our customer service team
• Escalation to management if required
• Mediation through a neutral third party if necessary
• Legal resolution as a last resort

7. Force Majeure

In cases of force majeure events (natural disasters, government actions, pandemics, etc.), our refund and cancellation policies may be modified to accommodate exceptional circumstances. Clients will be notified of any changes in such situations.

8. Service Modifications

If clients request modifications to ongoing services that result in additional costs, the original refund terms may not apply to the modified portions of the service.

9. Contact Information

For refund and cancellation requests, please contact us:

• Email: contact@rajeshexportslimited.shop
• Phone: +91 9414858043
• Address: 175, VIRAT BAKSHI CHAMBER, MEHANDI KA CHOWK, RAMGANJ BAZAR, Jaipur, Rajasthan, 302003

10. Policy Updates

This refund and cancellation policy may be updated from time to time. Clients will be notified of any significant changes via email or through our website. The updated policy will be effective immediately upon posting.